We are hiring – Retention Officer

A retention officer, also known as a customer retention officer, is responsible for developing and implementing customer retention strategies in order to build customer loyalty and retain customers and businesses. They review customer feedback, negotiate with customers, implement retention measures, and write reports for sales managers.

Retention Officer Job Description

We are searching for a proactive customer retention specialist that can assist us in retaining our core client base and growing it. Customers (students) will be dealt with directly in this capacity, and you will learn about their problems, how we can enhance our products or services, and how to keep their business.

The best person for the job has to be persuasive, have good customer service skills, and have a lot of room to grow. Must have the ability to increase sales by building long-term relationships with customers(students).

Retention Officer Responsibilities:

  • Communicating with customers (students) and sales representatives.
  • Analyzing customer(students) behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers(students) to retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers (students).

Retention Specialist Requirements:

  • Bachelor's degree in sales, marketing, or related field.
  • 1+ years experience in a similar role.
  • Excellent customer service skills.
  • Strong conflict resolution skills.
  • Empathy and patience.
  • Advanced organizational skills.
  • In-depth knowledge of sales and marketing software.
  • Ability to remain calm and professional in stressful situations.
  • Advanced communication and interpersonal skills.

How to apply

All candidates should send their updated CVs Copies of Academic documents and application letters via Email to: [email protected]

Deadline: 5th May 2022

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