Refund Policy for ESOM
At ESOM School of Music, our commitment to providing a fulfilling educational experience extends to our refund policy. We understand that unforeseen circumstances may arise, and we aim to address these situations with fairness and transparency. Please review the following policy details:
Course Cancellation: In the event that ESOM School of Music cancels a course or program due to reasons such as low enrollment, instructor unavailability, or unforeseen circumstances, enrolled students will receive a full refund of all fees paid.
Student Withdrawal: Should a student wish to withdraw from a course or program, refunds will be granted according to the following schedule:
Full Refund: A 100% refund will be issued if the student withdraws within the first 5 days of the course start date.
Partial Refund: Following the initial 5 days, a prorated refund may be calculated based on the number of classes attended or a specified period within the course duration. This proration will consider the educational value received by the student.
Request Submission: To initiate a refund request, students must submit a formal written request to the administrative office of ESOM School of Music within 2 days from the date of their decision to withdraw from the course or program. The request should include pertinent details such as student ID, course name, and reasons for withdrawal.
Refund Disbursement: Approved refunds will be processed promptly within 30 business days from the date of approval. Refunds will be issued via the original method of payment used during enrollment.
Registration/Administrative Fees: All registration or administrative fees paid upon enrollment are non-refundable and will not be subject to refund, irrespective of course attendance or withdrawal.
Digital Materials: Any fees associated with digital materials, including but not limited to online courses, downloadable resources, or exclusive content access, are considered non-refundable once accessed or downloaded by the student.
For inquiries regarding refunds or to commence the refund process, students can reach out to the administrative office of ESOM School of Music. Contact details are as follows: +256-700132588 | +256-781227712